This notice explains how I collect, use and protect your personal information when you visit this website, contact me or work with me in therapy.

Who I am

I'm Gaia Gambacciani, a person-centred psychotherapist in training, working as Gaia Therapy in Putney, London and online. I am the data controller for the information you share with me. [ICO registration number: ZB857700] You can contact me about your data at gaiatherapy@outlook.com.

What I collect

• Contact details: your name, email address and phone number.

• What you choose to tell me in the contact form, including why you're seeking therapy.

• If we work together: brief session notes, appointment dates and payment records.

• Basic website data such as cookies and anonymous visit statistics collected by Squarespace.

What you share about your mental or physical health is "special category" data under UK GDPR, and I treat it with extra care.

Why I use it, and on what basis

• To reply to your enquiry and arrange a call or session (taking steps at your request before a contract, and your explicit consent for health information you share).

• To provide therapy and keep appropriate clinical records (contract, and health or social care purposes).

• To take payment and keep financial records (contract and legal obligation).

• To discuss my work anonymously in clinical supervision and training, as required by my professional ethical framework. I never share your name or identifying details there.

Who I share it with

I never sell your data. I share it only with services that help me run my practice: [Squarespace (website and form), Cal.com (booking), my email provider, my payment provider, my notes storage]. I would only share identifiable information with anyone else if the law requires it, or if I believe there is a serious risk of harm to you or someone else, and where possible I'd talk to you first.

How long I keep it

Enquiries that don't lead to therapy are deleted within 3 months. Client records are kept securely for 3 years after our work ends, in line with professional and insurance guidance, then destroyed.

How I keep it safe

Records are stored on encrypted, password-protected devices. I don't keep paper notes.

Your rights

You can ask to see the information I hold about you, have it corrected or deleted, restrict or object to how I use it, or withdraw consent at any time. Email me at gaiatherapy@outlook.com. If you're unhappy with how I've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.